Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good.
Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.
no problems getting the software download quick product as expected
I'll comeback surely when necessary. Excellent customer service.Keep going ..
Support has been very responsive; although I had some problems, they were very helpful and accommodating.